It is just to easy. Another dinner out, another bad meal.
This time it was Gambardella’s Pasta Bella. We had the chicken parmesan. It was 5:00 Pm when we arrived. There were not many customers. We did get a good table in the back.
Either are waitress was the only one working or she just forgot about us. But after she arrived and and we placed our order we waited nearly 40 minutes for our entree to be served. The wine and appetizers did arrive on time,but not the entree.
One of the issues I had was when the one man band showed up and they opened the exit door off to my left up and left it opened so he could bring in his instruments. Nothing like paying to be froze out.
The chicken parmesan arrived burnt on one side and very dry. It would not have been so bad if the Chef had not tried to cover it up with the bland sauce. it remind me of the chicken parmesan that you get out of the freezer case. We mentioned the state of the chicken parmesan to our waitress. While she made a token effort to make this better, more cheese always makes things better, I don’t think that she knew what to do.
Dessert was comped, a slice of Snickers cheese cake. Again lacking flavor.
I am not sure what is happening with the restaurants in this town. It seems like there just not putting out a quality product.
Or maybe I want to much for my $80.00….
What do you think?
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Last time I ate at Pasta Bella the scallops (which I think were fake, sKallops ™ or something) were still part frozen in the middle. They took it back and 20 minutes later (!) returned with the same plate that had obviously been microwaved so the edges were like some kind of set plaster. And they double-charged the dessert.
We ate the Thai place near UAF. The first time we got our food there was a huge black hair in my pad thai. Then after finally flagging down the waitress she took it back and yelled at the kitchen. About 20-25 minutes later I got my food back. Halfway through I found another hair. I will never eat there again.
Boy, now you’ve got me started on a topic that I also find really irritating. I agree, the restaurant scene and customer service in general suck. I have lunch with my wife and friends now and then, and have often been badly served. But usually I find that if you complain politely and resolutely and stubbornly, as you also found, you can embarrass someone enough to ‘fess up, and they feel compelled to try to make it up somehow. E.g. had lunch at Zach’s recently. Ordered buffalo burger medium rare. It came grey clear though, dry as toast. The server said it was not uncommon to have the complaint (so why don’t they do something about it?) but she was alarmed it was so bad (even though she said buffalo was dry by nature), and brought another. She must have really leaned on the cook because it was properly done this time. I tipped pretty well.
My wife and I were left sitting at a Brewster, front booth, for 20 minutes without a glance from a server (and not a busy time.) We got up and were leaving, and I stopped off to ask for the manager. I described what had happened and why we were leaving. She seemed genuinely chagrined and actually begged us to stay. Like no one had ever bothered to complain. We relented, got pretty attentive service, and turned down the offer of free gooey desert. No tip, and haven’t been back since.
Don’t remember where it was, not a restaurant, but was left standing at the counter while the help chatted about a television show. I did get pissed, complained, got surly service, and the next day took a clipping of a Charlie Dexter column on customer service from the News Miner to the manager. She was surprised and apologetic. LIke no one had ever bothered to complain.
Keep complaining!